FAQs

Shipping is not included in the price of the machine. Once you confirm a delivery address for your order, we can provide shipping quotes for either Air or Sea Delivery.

We require a 50% deposit to place the order, with the remaining balance due upon dispatch. We accept Bitcoin, Ethereum, USD Coin & and bank wire transfers in either American or Canadian Dollars.

We pack your machine with the utmost care, using superior packing materials and reinforced, custom made heavy duty wooden crates. You can see an example of how they look here. Multiple shipping services are offered. The time of transit depends on the destination and import process, though it’s generally between 6 to 12 days.

The Tejo, Aveiro, and Grândola are designed to be anchored into the floor with four M12 bolts. The Gaia mounts to a countertop or wall with included boltwork and mounting bracket.

In addition, the Grândola has an optional anti-ramming plinth that defends against more advanced vehicle ramming attacks by securing the vault deep into the ground with massive chemically bonded bolts

All of our current models work over Ethernet connections. Ethernet is highly preferred over wireless, though if needed, a wireless network adapter can be used to convert Wi-Fi or 4G-5G to a wired connection. You can read more about connectivity best practices in our article here.

We’ve published all our mask files here, but if you’d prefer to receive your machines with wraps pre-applied from the studio, we’d be happy to print and apply a branded vinyl wrap to your machines. Prices vary depending on quantity and coverage, so please contact us for pricing. We can also provide a simple design service based on materials you provide such as a logo, vector graphics, etc

While we do not provide custom software services, our software’s source code is publicly available and we’d be happy to point you in the direction of a third-party development team familiar with our platform.